What to do if the pipes burst in your New Fairfield home this winter!

The most common call we get in the winter here in the New Fairfield, CT area is from customers whose pipes have frozen and burst.  Often, a homeowner isn’t aware that their pipes have frozen and they walk into their home after a thaw to a flood.  As devastating as this might experience can be, there are steps that can be taken to minimize the damage while you wait for help to arrive.

Turn off your water and electricity.

If you live in a house, turn off your water supply (and don’t wait until a pipe bursts to locate it!) as well as the electricity  to the area of the house where the burst has occurred. If you live in an apartment building or condo, be sure to alert your building manager immediately as the water could also affect neighboring units.

Place a catch bucket under the leak

If water is coming through the ceiling, place a bucket or garbage can under the leak to catch the water. If the ceiling is bulging or the leaking is widespread, piercing a hole in the sheetrock will allow the water to flow through one spot.

Drain your pipes

Run all of the faucets throughout your house with cold water to clear as much water from the pipes as possible. Flush the toilets as well. Turn off your hot water heater and run the hot water from all faucets.

Call a plumber

Again, preparing ahead will work in your benefit. It can be difficult to find a plumber who is   immediately available to respond to your frozen pipe emergency.  Choosing and establishing a relationship with a local Litchfield County plumber ahead of time will go a long way in getting quicker service.

Call SERVPRO of Newtown & Southern Litchfield County

Our water mitigation team will respond quickly and begin the clean up process. The sooner we are called to dry the home out and remove wet sheetrock, carpets, flooring  and other materials, the less the damage can spread and cause additional problems.

Call your Insurance Agency

The sooner you submit a claim, the quicker you will be reimbursed for payments made to plumbers and contractors.  Our experienced office staff, Keri and Bianca, will handle insurance negotiations and paperwork from our end so that you don’t have to.

Discovering that your home is flooded because of frozen pipes can be a stressful experience. We’ve been told by many customers throughout our twenty years as a franchise that having our team come out quickly and efficiently mitigate the damage has taken much of the stress out of the situation.  Give us a call  at (203) 743-5362 24/7 if your pipes freeze  this  winter in the  Brookfield area!pipes

Ice Dams can cause water and mold damage to your New Milford home

Winter weather is the source of many of the calls we receive at our office in Brookfield, CT. In our last blog post, we discussed the actions that homeowners should take if the pipes in their home freeze and burst due to low temperatures.  Another common call we get in the winter is water damage in homes due to ice dams on the roof.

After a snowfall,  the roof over the attic of a home can get warm enough to melt the underside of the layer of snow on the roof. This water trickles down between the layer of snow and the shingles until it reaches the eave of the roof, which stays cold because it extends in the unheated area beyond the side of the house. There, the water freezes, eventually becoming a mound of ice. As the water accumulates, it backs up under the shingles of your roof. In time, it will drip through your insulation and into the ceilings and walls of your home.

Prevention of ice dams can be achieved by insulating your home properly and using heated cables, as well as other methods. If an ice dam has already formed on your roof, you can rake your roof with a special tool to remove the snow as well as deice it as described in the link above.

If the ice has already started to melt into your home, call SERVPRO of Newtown and Southern Litchfield County! The leaking water will cause wet insulation, wall studs and sheetrock, not only damaging your home but also creating an environment perfect for mold and mildew growth.

SERVPRO of Newtown and Southern Litchfield County’s team is IICRC certified for water and mold damage and has the training required to mitigate the devastating effects water and mold can cause.  Call us any time at (203) 743-5362 if you discover water damage in your home.icedamn-1

Keeping your Newtown business up and running when disaster strikes.


When a water or mold emergency strikes your Bethel, CT area business, time is paramount in keeping your financial losses down and eliminating the need of having to close your doors for a lengthy period of time.

SERVPRO of Newtown and Southern Litchfield County has serviced many local businesses over the past twenty years and we know how to get the job done fully and efficiently so that disruption to your business is minimal.

Whether it be a Newtown plaza in which mold behind a shared wall affected two businesses,  a new big box store in New Milford with water damage due to a construction mishap or an apartment complex in Brookfield where a kitchen sink leak damaged 4 apartments, our team is trained and equipped to mitigate the damage.

Call SERVPRO of Newtown and Southern Litchfield County immediately  if your business experiences a sewage leak, oil spill or burst pipes. Our crew will be on the job and working hard so that your business can keep it’s doors open.