What to do if the pipes burst in your New Fairfield home this winter!

The most common call we get in the winter here in the New Fairfield, CT area is from customers whose pipes have frozen and burst.  Often, a homeowner isn’t aware that their pipes have frozen and they walk into their home after a thaw to a flood.  As devastating as this might experience can be, there are steps that can be taken to minimize the damage while you wait for help to arrive.

Turn off your water and electricity.

If you live in a house, turn off your water supply (and don’t wait until a pipe bursts to locate it!) as well as the electricity  to the area of the house where the burst has occurred. If you live in an apartment building or condo, be sure to alert your building manager immediately as the water could also affect neighboring units.

Place a catch bucket under the leak

If water is coming through the ceiling, place a bucket or garbage can under the leak to catch the water. If the ceiling is bulging or the leaking is widespread, piercing a hole in the sheetrock will allow the water to flow through one spot.

Drain your pipes

Run all of the faucets throughout your house with cold water to clear as much water from the pipes as possible. Flush the toilets as well. Turn off your hot water heater and run the hot water from all faucets.

Call a plumber

Again, preparing ahead will work in your benefit. It can be difficult to find a plumber who is   immediately available to respond to your frozen pipe emergency.  Choosing and establishing a relationship with a local Litchfield County plumber ahead of time will go a long way in getting quicker service.

Call SERVPRO of Newtown & Southern Litchfield County

Our water mitigation team will respond quickly and begin the clean up process. The sooner we are called to dry the home out and remove wet sheetrock, carpets, flooring  and other materials, the less the damage can spread and cause additional problems.

Call your Insurance Agency

The sooner you submit a claim, the quicker you will be reimbursed for payments made to plumbers and contractors.  Our experienced office staff, Keri and Bianca, will handle insurance negotiations and paperwork from our end so that you don’t have to.

Discovering that your home is flooded because of frozen pipes can be a stressful experience. We’ve been told by many customers throughout our twenty years as a franchise that having our team come out quickly and efficiently mitigate the damage has taken much of the stress out of the situation.  Give us a call  at (203) 743-5362 24/7 if your pipes freeze  this  winter in the  Brookfield area!pipes

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Ice Dams can cause water and mold damage to your New Milford home

Winter weather is the source of many of the calls we receive at our office in Brookfield, CT. In our last blog post, we discussed the actions that homeowners should take if the pipes in their home freeze and burst due to low temperatures.  Another common call we get in the winter is water damage in homes due to ice dams on the roof.

After a snowfall,  the roof over the attic of a home can get warm enough to melt the underside of the layer of snow on the roof. This water trickles down between the layer of snow and the shingles until it reaches the eave of the roof, which stays cold because it extends in the unheated area beyond the side of the house. There, the water freezes, eventually becoming a mound of ice. As the water accumulates, it backs up under the shingles of your roof. In time, it will drip through your insulation and into the ceilings and walls of your home.

Prevention of ice dams can be achieved by insulating your home properly and using heated cables, as well as other methods. If an ice dam has already formed on your roof, you can rake your roof with a special tool to remove the snow as well as deice it as described in the link above.

If the ice has already started to melt into your home, call SERVPRO of Newtown and Southern Litchfield County! The leaking water will cause wet insulation, wall studs and sheetrock, not only damaging your home but also creating an environment perfect for mold and mildew growth.

SERVPRO of Newtown and Southern Litchfield County’s team is IICRC certified for water and mold damage and has the training required to mitigate the devastating effects water and mold can cause.  Call us any time at (203) 743-5362 if you discover water damage in your home.icedamn-1

Keeping your Newtown business up and running when disaster strikes.

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When a water or mold emergency strikes your Bethel, CT area business, time is paramount in keeping your financial losses down and eliminating the need of having to close your doors for a lengthy period of time.

SERVPRO of Newtown and Southern Litchfield County has serviced many local businesses over the past twenty years and we know how to get the job done fully and efficiently so that disruption to your business is minimal.

Whether it be a Newtown plaza in which mold behind a shared wall affected two businesses,  a new big box store in New Milford with water damage due to a construction mishap or an apartment complex in Brookfield where a kitchen sink leak damaged 4 apartments, our team is trained and equipped to mitigate the damage.

Call SERVPRO of Newtown and Southern Litchfield County immediately  if your business experiences a sewage leak, oil spill or burst pipes. Our crew will be on the job and working hard so that your business can keep it’s doors open.

Tips to keep us out of your kitchen this Thanksgiving!

fireThanksgiving is a day filled with family, parades, football and, of course, food! The kitchen is the heart of home, especially during the holidays when most of us in Putnam County are preparing a meal with many more recipes, in larger quantities and with more cooks in the kitchen than usual!

Unfortunately, Thanksgiving Day also has the highest number of  home fires annually.  In 2013, Thanksgiving Day had 1,550 reported kitchen fires, which is  230% above the average number of fires per day. Keep these kitchen safety reminders in mind as you prepare your Thanksgiving feast!

“Be on time”

With so many things on your “to do” list, guests coming and going and multiple items cooking, be sure to set timers so that you don’t remember to take something out of the oven too late! (nobody likes their stuffing THAT dry!)

“Stand by Your Pan”

Have a designated cook in the kitchen at all times so that food is not left unattended. This is the most common source of kitchen fires. It only takes a moment for a kitchen fire to start and with a vigilant cook in the kitchen, catching it immediately is the key to avoiding the fire spreading.

“If you fry, don’t make it too high!”

The popularity of deep frying the turkey has soared (We at  SERVPRO of Putnam County haven’t gone this route because we are traditionalists but we hear it’s quite delicious!). An overfilled cooking pot will cause cooking oil to spill when the turkey is put in, and a partially frozen turkey will cause cooking oil to splatter when put in the pot. Even a small amount of cooking oil spilling on a hot burner can cause a large fire. Play it safe and fry your bird outside.

“For grease fires, water makes it go higher!”

Never attempt to extinguish a grease fire with water or a wet towel. Water will cause the flames to flare up and spread quickly. Turn off the stove and cover the fire with a lid if it is safe to do so, thereby removing the oxygen from reaching the fire. Use a fire extinguisher, which should be stored in a convenient kitchen location (not hidden under the kitchen sink!) If you do not have a fire extinguisher, baking soda is also effective at putting out grease fires however you do need to use quite a bit of it.

We wish all of you a Happy Thanksgiving!

Restoring Your Newtown Commercial Property After A Water Damage Event

Restoring Your Newtown Commercial Property After A Water Damage Event

Commercial Restoring Your Newtown Commercial Property After A Water Damage EventCommercial Water Damage Events Present Unique Challenges. Flooding and water damage events at Southern Litchfield County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Newtown and Southern Litchfield County

SERVPRO of Newtown and Southern Litchfield County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 

Summer is coming, Connecticut!

It’s time to have your HVAC systems inspected!

If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates.

SERVPRO of Newtown and Southern Litchfield County Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.  When dirt and debris are removed from ductwork, the fans and motors that power a furnace no longer need to work as hard to distribute air.  Not only does this properly maintain a home, but it keeps the quality of indoor air as pure as possible.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth
  • Less contaminants, including pet dander, in the air can help reduce the risk of allergies
  • Reduce the amount of dust circulating in the home

Call SERVPRO of Newtown and Southern Litchfield County  at (203) 743-5362 to have your HVAC system inspected by one of our highly trained technicians.

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Sometimes, we feel like superheroes

SERVPRO of Newtown and Southern Litchfield County responds to hundreds of jobs each year. Whether it be a burst pipe, a kitchen fire or mold found in the basement, most of our customers are dealing with a stressful situation and trust us to be the experts who can help them out. For our customers, having their home and belongings destroyed is a traumatic experience. The opportunty to come into a home in need with the knowledge, equipment and skilled workers required to repair the damage is greatly rewarding to us.

We received the following testimonial from Linda C. on “Angie’s List” that exemplifies why we love the work we do.  Thank you, Linda.  You made us feel like superheroes!

“We never  realized before how important it is to clean air ducts. This fall, a family member with asthma experienced difficulties whenever the hot air furnace turned on. We kept the furnace off and contacted several NADCA (National Air Duct Cleaning Association) contractors and left messages; however no one returned our calls. After several days of waiting in the cold, a local (unnamed) service provider recommended SERVPRO. We were grateful to the local company for recommending a competitor, SERVPRO.  SERVPRO’s response was fast and professional. We are completely satisified with their work 

Professional workers from SERVPRO responded after urgent call from homeowner. Arrived the very next morning and worked for several long hours in a cold house until the work was finished.  We are completely satisfied with their work. Problem resolved. No more dust or contaminants in the air ducts, and family member with asthma experienced no further breathing difficulties after work was completed. We were able to use our furnace once again.  There is a noticeable difference in the air quality throughout the house. Three individuals who provided service were excellent workers, left each room in perfect condition and communicated with us the steps involved, and gave us reports on the work progress and what to expect from the results. Excellent service professionals. We highly recommend this company.”

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Independently Owned & Operated: Serving upper Fairfield County, Lower Litchfield County and surrounding areas